F.r.e.e Five Star Service: How to deliver exceptional customer service (3rd Edition) TXT
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“Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day. You shall begin it serenely and with too high a spirit to be encumbered with your old nonsense.” ― Ralph Waldo Emerson